Frequently Asked Questions
1. How far ahead should I make my reservation?
The sooner the better! This insures that the items you want, we have on hand especially during our busy seasons. Don’t see what you’re looking for? Give us a call. We would be happy to assist you, and accommodate your needs to the best of our abilities! We are a company focused on growth so the potential to add to our impressive selection of items is a welcomed growth opportunity.
2. When do I pay for my rental items?
All rental items are paid for at the time of booking! This holds your items for your rental dates selected.
3.What forms of payment do you accept?
We accept all Major credit/debit cards
4. What is your cancellation policy?
You may cancel up to 3 days before your delivery date and receive a full refund. If you cancel 2 days before your delivery date, you will receive a 50% refund. If you cancel the day before or the day of your reservation, you will be charged in full.
5. How do I modify my reservation?
If you need to modify your reservation for whatever reason, please give us a call at (352) 516-8728 as soon as you know you’d like to modify your reservation. We would be happy to assist you.
6. Is there a minimum rental period?
Yes. We do have a 3 day minimum rental period. However, if you are in need of a 1 or 2 day rental please reach out to us to see if we can accommodate your needs!
7. Where do you deliver baby gear?
We will deliver baby gear anywhere within The Villages, in the tri-county area!
8. How much does delivery cost?
All orders over $49 will be delivered free within The Villages. If your order is less than $49, a flat delivery and pick up charge of $7 will be added to your total.
9. What is included in the delivery?
All deliveries include setting up items and answering any questions the costumer may have, and picking up the items after the rental period is over.
10. Are all items cleaned and sanitized?
Yes! As a business owner and mother of 4, cleanliness is a top priority for all of our items. All items are meticulously cleaned and inspected after every pick up, and then inspected and cleaned again before the next delivery. Every item is vacuumed with a HEPA vac, steamed cleaned, and sanitized from top to bottom. We use safe and non-toxic products on all of our items.
11. What happens if I damage the baby gear, lose the baby gear, or return it very dirty?
Once we deliver the baby gear, you are responsible for it and must return it in the condition that it was delivered to you in. We request that you do not allow any food or drinks in any of the gear except for high chairs and booster seats. Please do not allow smoking near the equipment. If items are returned extra dirty, an additional cleaning fee of up to $30 will be charged. If items are not cleanable or smell is not removable, you will be charged fair market value to replace the item.
If an item is damaged, lost, or stolen you will be charged fair market value to replace the item.
12. What happens if I don’t know how to use or operate the gear I’ve rented?
Give us a call, we’d be happy to help! At delivery we will do our best to show you everything and provide you with information. You can always visit the manufacturer’s website for additional information.
13. How often do you replace your items?
We closely monitor our entire inventory for wear and tear, and the items are replaced as necessary. We want the items you rent to be in new or close to new condition. All items we rent are within current safety standards, and our car seats are never used beyond the expiration date posted.